Question 1

What is Carestamp?

Accepted Answer

Carestamp is a care-visit documentation platform for non-medical home-care agencies. It combines caregiver attendance, scheduling, visit documentation, supervisor oversight, and family communication in one place.

Question 2

Who uses Carestamp?

Accepted Answer

Agency owners and supervisors run operations from the web portal; caregivers document visits in the mobile app; and authorized family members receive approved updates about their loved one.

Question 3

Do the web portal and mobile app use the same account?

Accepted Answer

Yes. Your Carestamp account works across both the web and the mobile app, with the same organizations and roles.

Question 4

How do caregivers clock in?

Accepted Answer

Caregivers clock in and out of each visit with location confirmation, so attendance reflects the right caregiver at the right home at the right time.

Question 5

Can families see everything?

Accepted Answer

No. Families are linked only to specific clients and see approved, family-safe summaries. They never see internal notes, caregiver data, or exact locations.

Question 6

Is Carestamp HIPAA, EVV, or Medicaid certified?

Accepted Answer

Carestamp supports non-medical home-care operations and documentation. We do not represent the product as HIPAA, EVV, or Medicaid certified. If your agency requires a Business Associate Agreement or specific compliance, contact us to discuss.

Question 7

Does Carestamp handle medication administration?

Accepted Answer

No. Carestamp supports medication reminders where appropriate but does not verify or administer medication, and it is not a clinical decision tool.

Question 8

What happens if a caregiver loses signal during a visit?

Accepted Answer

Visit activity can be captured with limited connectivity and reconciled once the device is back online, so documentation isn't lost in the field.

Question 9

How much does Carestamp cost?

Accepted Answer

Carestamp offers Starter, Growing, and Agency plans you can subscribe to online, plus a Multi-Location option for larger operations handled with our team. See the Pricing page for current details.

Question 10

How do I pay and manage billing?

Accepted Answer

Subscriptions are purchased through secure Stripe checkout. You can update your card, view invoices, and manage your plan anytime from the billing portal.

Question 11

Does Carestamp use AI, and how?

Accepted Answer

Yes. The Carestamp AI Suite assists your team with clearer visit notes, documentation quality and safety checks, caregiver coaching, and operational help like scheduling and call-out replacements. Our principle is simple: AI assists, your team decides. AI requires human review for important actions.

Question 12

Can Carestamp AI change records or contact families on its own?

Accepted Answer

No. Carestamp AI does not diagnose clients, invent facts, automatically change approved records, independently create incident reports, contact families, or autonomously assign caregivers. People review and approve important actions.

Question 13

Which plans include AI features?

Accepted Answer

AI is cumulative across plans. Starter includes the AI Visit-Note Assistant and voice dictation. Growing adds documentation completeness checks, concern and exception detection, and personalized caregiver coaching. Agency adds the intelligent scheduling and call-out replacement assistants. Multi-Location adds centralized AI governance across all your locations.

Question 14

Does a person always review what the AI does?

Accepted Answer

Yes. Carestamp AI produces drafts and suggestions, and an authorized person reviews and approves anything important — approving a cleaned-up note, acting on a flagged concern, confirming a schedule change, or approving outreach to a replacement caregiver.

Question 15

Can caregivers dictate their visit notes?

Accepted Answer

Yes. Voice dictation is available on every plan, so caregivers can capture notes hands-free in the Carestamp app and review the result before saving.

Question 16

Does Carestamp AI decide schedules or contact families on its own?

Accepted Answer

No. The scheduling and call-out replacement assistants only suggest options; administrators approve every assignment and all outreach. AI never contacts families on its own.

Question 17

How do I add my team?

Accepted Answer

Invite caregivers, supervisors, and family members from your agency workspace. They join using their own Carestamp account and appear once they accept the invitation.

Question 18

Is my data secure?

Accepted Answer

Carestamp uses role-based access, server-side authorization, and reasonable security safeguards. Agencies are isolated from one another. See our Privacy Policy for details.

Question 19

Can I cancel my subscription?

Accepted Answer

Yes. You can cancel anytime from the billing portal; access continues through the end of your current paid period.

Question 20

How do I become a Founding Agency?

Accepted Answer

We're partnering with a small group of agencies to launch Carestamp with founding pricing and hands-on onboarding. Apply from the 'Become a Founding Agency' page.

Question 21

How do I get help?

Accepted Answer

Browse the Knowledge Base for detailed guides, or reach out via the Contact page and we'll be glad to help.

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