Knowledge base

Everything you need to know about Carestamp

A complete guide to how Carestamp works — from clock-ins and care plans to family updates, billing, and privacy.

Getting started Roles & access Clients & care plans Caregivers & scheduling Visits & documentation Oversight & safety Carestamp AI Family experience Timesheets, reports & exports Notifications Billing & subscription Account & privacy Mobile app

Getting started

Roles & access

Clients & care plans

Caregivers & scheduling

Visits & documentation

Oversight & safety

Carestamp AI

Family experience

Timesheets, reports & exports

Notifications

Billing & subscription

Account & privacy

Mobile app

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Everything you need to know about Carestamp

Getting started

What is Carestamp?

Who is Carestamp for?

One account across web and mobile

How do I sign in?

Roles & access

Agency owner

Supervisor

Caregiver

Family member

How is access kept separate?

Clients & care plans

Adding clients

Building care plans & task checklists

Assigning caregivers to clients

Caregivers & scheduling

Adding caregivers

Caregiver availability

Scheduling visits

Recognizing caregivers (kudos)

Visits & documentation

Location-confirmed clock-in and clock-out

Completing care tasks & visit notes

Medication reminders

What if a caregiver is offline?

Oversight & safety

Supervisor review

Concerns & incident reporting

Time corrections

Audit-ready records

Carestamp AI

What is the Carestamp AI Suite?

AI Visit-Note Assistant (Starter and up)

Voice dictation (Starter and up)

AI Documentation Completeness Check (Growing and up)

AI Concern & Exception Detection (Growing and up)

Personalized Caregiver Coaching (Growing and up)

Intelligent Scheduling Assistant (Agency and up)

Call-Out Replacement Assistant (Agency and up)

Multi-Location AI governance

How is AI access organized across plans?

What Carestamp AI will never do

Is my data safe with AI features?

Family experience

Family-safe visit summaries

Messaging with the agency

Requests

What families cannot see

Timesheets, reports & exports

Timesheets from visits

Approving and emailing timesheets

Reports & exports

Notifications

Staying informed

Notification preferences

Billing & subscription

Plans

Checkout

Managing billing

Account & privacy

Managing your profile

Data privacy & security

Deleting your account or data

Trying it with demo data

Mobile app

Getting the app

Using Carestamp in the field

Still have questions?